Shipping policy

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Returns and exchanges

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About the Product:

The Cupsty name is a play on words that combines the word "Cup" and “Thirsty”. So, it's like having all you need for drinking covered in one place complying with the fashion approach of Gen Z. Our collapsible cups are perfect for traveling. We are on a mission to replace single-use cups and disposable pet bottles.

 Trendy color variants include:

Light pink, Baby Blue, Light Grey, Dark Blue, Peach, and Black

 3 Size options are available:

Small (350ml), Medium (480ml), and Large (600ml)

Best for the following six occasions:

Daily Drink, School, Office, Gym, Camping, and Music Festivals

 It’s a universal eco-friendly product, so you can put whatever fits into it. You may use this sustainable cup for putting tea, coffee, juices, soda, smoothies, soups, fruits, chips, salads, nuts, snacks, and more.

Using the Product:

It is very easy to set up the cup:

Simply remove the heat sleeve and open the tab

Grab the bottom of the collapsible cup to expand

Then place the heat sleeve over the Cupsty cup

Fill it with your favorite drink and screw on the lid

After drinking, fold your cup by opening the tab and pushing it down on its bottom

Tuck in heat sleeve, close tab to keep everything safe

Silica gel straw can also be used with the cup which is provided with the cup as an optional part. This straw comes with the cup for free, however it’s up to you if you want to use it or not

The cup assembly must be proper and intact

Make sure that the lid is screwed firmly and properly

Never squish the cup from its silicon part when it is filled

For carrying hot liquids, make sure to get released the vapors

In case you are traveling, it is recommended to not fill it to its top

It is recommended to rinse the cup before first use

For routine cleaning, separate the collar and lid from the body

You can do hand wash with soap or place it on the top rack of your dishwasher

To remove stains or any lingering aromas, it is recommended to place the cup in boiling water, however remove the plastic components before boiling the cup

Soak your cup for up to 30 minutes in a mixture of vinegar and hot water with a ratio of 1:2

A mixture of white vinegar and baking soda with a ratio of 1:2 can also be used for overnight soaking

After cleaning rinse the cup and other parts with water and reassemble them to make them usable again

Product Feature:

Cupsty collapsible cups are made of recyclable plastic which makes them eco-friendly as well. FDA certified platinum food-grade silicone is used along with FDA-grade polypropylene, which makes it temperature-safe and microwave-friendly as well. It is pertinent to mention that our cups are free of BPA, BPS, Lead, and adhesives. We also comply with ISO 9001 and ISO 14001 standards.

Cupsty is a super convenient, eco-friendly, multi-size, spill-proof, foldable cup that you can resize and keep always with you. It’s undoubtedly the future of travel. Cupsty trendy cups are Leak-Proof, Hot Water Resistant, Dishwasher Safe, BPA Free, Eco-Friendly, and Sustainable. It also has a sleeve made of polypropylene that protects your hands and also provides a strong position to the cup on any surface. To make sure that the collapsible cup is leak-proof, the cup lid is provided with an airtight seal as well. In addition to this, our cups are also Microwave-Safe. And above all, we also own the patent of these cups.

Cupsty collapsible cups are made of recyclable plastic which makes them eco-friendly. FDA certified platinum food-grade silicone is used along with FDA-grade polypropylene, which makes it temperature-safe and microwave-friendly as well. It is pertinent to mention here that our cups are free of BPA, BPS, Lead, and adhesives. Most importantly, these cups are DFA certificate assured which means they won’t damage the environment. Last but not the least, we use biodegradable FSC certified material for packaging that is easily composted.

Do’s

While putting it in the dishwasher, place it on the top rack

Always hold it from the sleeve section while pouring the cup

Observe extra care when the cup is filled with some hot liquid

Wash the cup immediately after every use to avoid any adores

These collapsible cups are safe to use for children however it is recommended to let them use them under supervisionThe cup is microwave-safe, however it is strongly suggested to remove all plastic components before putting it in the microwave

Don’ts

Never collapse a cup when it’s filled

Don’t fill the cup to its top to avoid leakage

These cups are not meant to be treated as thermos or flask

Don’t grip the cup other than its sleeves when it is containing something hot to prevent burns

Don’t put the cup in your backpack when it is filled with some drink, because vigorous shaking may result in the loosening of lid

Patent Product

Soft but Unbreakable

Resizable as per need

Reusable and Eco-Friendly

FDA Certified and BPA Free

Collapsible to even pocket size

Lightweight and Travel Friendly

Key Holder to hang in the bags/belt

Orders & Shipping:

Each order is provided with a unique Order Number. For tracking your parcel just go to the "My Orders” link available on the main page of your account, and select the desired order to view its tracking status/details. In case you are facing a problem in tracking through the website, you can reach out to us via email or a 24/7 live chat.

 It usually takes up to 7-10 working days to deliver a product; however, because of high demand & orders, the deliveries may take up to 15 days in rare cases. We are a US-based company but our warehouse is based in china where orders are not processed on weekends and holidays. In case you place an order on a holiday, it will be processed on the next business day. However, the orders placed on weekdays are processed within 24 to 48 hours.

If the delivery time has exceeded the forecasted time, please contact us ASAP so that we can conduct an investigation to resolve the issue.

Yes, we deliver globally. Our warehouse is based in China and we ship all across the world from there. We do not ship on the weekends or holidays. The orders placed on weekends or holidays are shipped on the next business day.

The delivery is Free of Cost.

Yes, you read it correctly! This is one of the most attractive and likable features of our online store, we offer free-of-cost deliveries across the globe for all types of orders placed for Cupsty cups.

Payment & Returns:

 We offer express check out for the orders paid through PayPal, which itself is the most reliable payment option in the world.

Our website is SSL protected, and we observe the most secure and sensitive protocols in this regard, all payment transactions are encrypted and risk-free. We completely understand the privacy of our clients therefore we never share your personal information with anyone.

From time to time discounts are posted on our website. You can check to see whether the discount is valid and available at a particular moment of time. You may also subscribe to our newsletter by getting registered with us to keep getting notified for time to time offers and discounts. Currently we have buy one and get second one 50% off scheme!

You can do it only if the parcel has not been dispatched yet. Let us know your requirements through our website ASAP, we’ll try our best to get it done. Once the parcel is dispatched you will have to place a separate order for additional items.

Each product is delivered with a 7-day money-back guarantee, which means you can place an order for a Cupsty cup with the option to return it in case of any fault, or defect.

Your item must be in the same condition that you received it, unused, and in its original packaging to be eligible for a return. You would be required to provide the order number along with a photo and authentic reason to claim the return. Once a return request is received, our support team will review the return request and approve the claim for further processing. It may take up to 14 days to complete this process. Please note that the refund will only be made through the original payment method used for the payment. It may take some time to reflect the refund payment depending upon the payment partner.

Order cancellations are entertained up to a certain stage only i.e. if an order has already been dispatched your request will not be accepted. However it is possible to cancel it if the parcel has not been dispatched yet. You may process an order cancellation through the “My Orders” button available under your account link.

(Please refer to our Refund Policy for further details)

You will be notified once the item is received back into our warehouse. If a refund is approved, you will get a confirmation email. And the paid amount will be refunded through the default payment method. It may take up to several days for the funds to appear in your account based on the time taken by your bank.